How to hand over your iphone 5s under warranty. Apple Worldwide Warranty

Despite the outstanding reliability of devices with the apple logo on the back cover, sooner or later it becomes necessary to visit service centers. You should always be prepared for such cases in advance. As the saying goes, get the sleigh ready in the summer. And if such a need arises, we want to prepare you for this and help you save your money. At first glance, Apple's warranty looks daunting, but it's actually pretty straightforward.

In connection with the increasing frequency of questions about the warranty for Apple products and the conditions of its provision for this equipment in Russia, we decided to tell you all the nuances of warranty cases and put all the information on the shelves.

1. Any Apple products that are not prohibited for sale in our country are subject to warranty service in Russia. You can find out the range of Apple products supplied to the territory of our country on the official website of the company.

2. The warranty period for the product is calculated from the moment of its purchase and is confirmed by the purchase document. The warranty period for Apple products is 12 months (1 year). The term can be extended to three years if you purchase and activate the Apple Care Protection Plan (more on that later).

3. Only Apple Authorized Service Providers provide warranty support. A list of them can be found in the "Support" section on the official website of the Cupertino-based company.

4. Separately, it is worth knowing about the situation with the warranty on the iPhone. Apple Authorized Service Providers do not accept guaranteed iPhone service... The phone is not covered by the worldwide warranty. iPhone is only subject to warranty service in the country where it was originally sold. That is, having bought it in the UK, only there it will be guaranteed. In our country, for iPhone warranty issues, you must contact the seller or operator cellular from whom the phone was purchased. Thus, the iPhone purchased in our country from the MTS OSS will be guaranteed only in the Russian Federation and from the MTS OSS. Don't forget this.

5. When new Apple products are launched, the products are subject to warranty service only from the moment of the official launch of sales in each individual country.

6. Apple Authorized Service Center has the right to deny you warranty repairs if you do not have documentary or factual evidence of the purchase of the product in the country to which they were supplied by the manufacturer for sale.

7. The product is recognized as a warranty and must be repaired free of charge if documents on the purchase of the product in the country of sale issued to a private person are provided. In this case, the person is regarded as temporarily arrived abroad at the time of purchase of the product, or temporarily located in the territory of the Russian Federation. In the first and second case, the product is covered by Apple's worldwide warranty.

8. When purchasing a new Apple product, be sure to check that there is a document describing the warranty conditions for a specific product. Please see the warranty terms for all Apple products.

9. Detailed explanations of support and warranty can be found in a special section on the official Apple website.

10. To check the warranty of your device, you can follow the link and enter the serial number of the device. If it is in the database, then you can safely go to an Apple authorized service center.

AppleCare Protection Plan

All Apple products come with 90 days of free phone support and one year of service from an Apple Authorized Service Center. With the purchase of the AppleCare Protection Plan, you extend your warranty coverage to three years from the date of purchase.

- a champion in returns to communication salons. It's not about low quality at all - Apple devices have always been famous for their reliable performance. The problem, as a rule, is the following: when choosing a phone, a buyer proceeds only from the brand and ignores the consultant's warning that a novice user of mobile technology or the current owner of Android may have a hard time mastering such a closed gadget like the iPhone.

As a result, the buyer, unable to deal with the device, comes the next day and demands a refund, nodding to the points of the Consumer Protection Law (ZoZPP). Is he eligible for a refund / exchange?

Is it possible to return the iPhone back to the store if it "did not fit" - what does ZoZPP say?

The same rules apply to iPhone returns as others. mobile devices... ZoZPP gives consumers the opportunity to return the goods back within 14 days after purchase, even if it is in perfect order. However, the same regulation contains a list of technically complex goods (Government Decree No. 55).

The list includes the item " means of radio communication, radio broadcasting and television of general use". According to the OKP (General Product Classifier), cellular telephone belongs to the category " portable transceiver station». It turns out that Russian legislation recognizes the iPhone as a technically difficult tool, which means that no one is obliged and will not be obliged to return the money within 2 weeks for it.

It is interesting that this list was formed and came into force back in 1998, however, "the peak of its popularity" fell on the last 3-4 years, during which a significant part of Russians acquired smartphones.

An iPhone without marriage can be returned to the salon only if the seller hid any information about the product - for example, he sold a restored gadget under the guise of a new one (Article 10 of the ZOZPP). You need to return the refurbished iPhone through a claim. In case of a negative answer to the claim, the buyer has the right to consider that he is lucky - through the court he will receive such an amount that will be enough for a couple of new smartphones.

How to return an iPhone to a store under warranty if there is a factory defect

An iPhone with a factory defect can be returned to the store, but only within 14 days from the date of purchase. Unfortunately, consumers who get information from the Internet often receive incorrect recommendations that are unreasonably encouraging: “pseudo-experts” argue that it is possible to return an “apple” gadget to a store during the entire warranty period. This is a lie, probably caused by incompetence.

In fact, the legislation establishes the following procedures.

If a manufacturing defect appears within 2 weeks from the date of purchase

A citizen should carry the gadget to the salon and insist on an examination. Without expert approval, the money will not be refunded, even if the breakdown is quite obvious... It is important for the seller to make sure that the defect was not caused by the buyer's own tinkering.

If you do not insist on an examination, the salon employees will definitely send the gadget for repair, because it is not in their interests to return the money. Any salon has a turnover plan expressed in rubles - in case of a return, the cost of the smartphone is deducted from the achieved result.

Refusal of employees to accept iPhone for examination is illegal... The duration of the examination should not exceed 20 days - in case of failure to meet the deadline, the buyer is given money or a new iPhone of the same modification. If the gadget returns to the store on time further development of the situation depends on the "diagnosis" of the expert.

Factory defect present... This means that the salon employees must open the cashier and give the money spent on the purchase of the gadget back. The alternative is to replace it with another gadget. It is this option that employees tend to insist on, because the exchange will allow them to keep up with the plan. However, the choice of the form of compensation is always up to the buyer.

There is no factory defect... In this case, the buyer is given a gadget, a document with a "diagnosis" and an invoice for signature.

Situations in which customers “invent” a defect are quite common. For example, if a workaholic from a factory has calloused fingers, a sensory iPhone screen most likely he will not obey - an attempt to hand over the device to the store due to the fact that the "display does not work" will be unsuccessful, because the gadget is actually working properly.

For a factory defect, the buyer can take one of the emergency iPhone modes... For example, in DFU MODE, the gadget does not show any signs of life at all until it is connected to iTunes(everything about the DFU mode is described). Naturally, the expert will write that there is no shortage. The buyer will be given a smartphone back in good condition with a new firmware, and this will not be considered a repair.

If a manufacturing defect appears after 2 weeks from the date of purchase

All that you will be offered in this case - repair... It is pointless to insist on an examination with a subsequent refund - the buyer can submit a claim to the salon, but the company's lawyers will only confirm (in writing) that the store employees are completely justified in refusing.

However, the buyer still has a chance to get the money back for the iPhone. It lies in the following: according to the law, a period of 45 days is allocated for warranty repairs... If the seller does not fit, the buyer should come to the salon and write a claim. On this we can assume that the money is already in your pocket.

Refunds will also be made if the iPhone cannot be repaired or if the restoration work is too expensive. Salon employees in such situations, as a rule, invite buyers to pick up a new gadget of the same modification, without mentioning the possibility of receiving cash.

Return of iPhone purchased on credit

Among all the situations that can arise with a return, this is one of the most difficult. Immediately, we note that the seller will not give the buyer more money than he actually received.

The procedure for a buyer who wants to get a refund for an iPhone purchased on credit depends on whether whether the borrowed amount has been fully repaid.

If the loan amount is fully covered, you should act like this:

Step 1... Go to the branch of the bank that acted as the lender with the agreement and ask for a certificate of full repayment of the loan. They will issue it after five minutes.

Step 2... With the help, go to the salon where you made the purchase. Tell them that you want to return the cash and give the certificate to the person in charge.

Step 3... As soon as the salon employee notifies you of the possibility of a return, visit the store and get your money back.

If part of the loan amount is repaid, the order becomes more complicated.

Step 1... Contact the store and get it back first installment, paid upon purchase directly to the cashier, and an act of termination of the purchase and sale agreement.

Step 2... Submit the act at the branch of the bank that acted as the creditor. This will allow you to stop the accrual of interest.

Step 3... Write a statement on termination of the loan agreement. As soon as this application is considered, the bank will refund you the total amount of payments paid on the loan, minus interest. It will not be possible to get the interest back - this is the bank's reward for the conscientious performance of duties.

Is it possible to turn in an iPhone with a jailbreak

After the iPhone is jailbroken, the gadget “flies” from the warranty. Therefore, if a salon employee sees that the smartphone is installed Cydia, he will already have a good reason to refuse to accept for repairs.

However, there is some good news for owners of jailbroken iPhones: jailbreak can be removed... No traces of jailbreak will be left. You need to reset it before visiting the store with a complaint.

To remove a jailbreak, you do not have to be good at programming. There are several ways to do this:

AcrossiTunes ... Go to the device control menu and click the " Restore iPhone… ”.

Once the recovery is complete, you will receive a no-jailbreak iPhone with the newest of available versions iOS. This reset method is considered the easiest and safest, but requires a PC with iTunes and a cable at hand.

AcrossredsnOw ... Small utility redsnOw will download to iPhone new firmware- how this is done, using the example of custom firmware, is shown in the article. The method has a drawback: the user will have to spend time searching for a suitable firmware on their own.

AcrossCydia Impactor ... This tweak allows you to remove the jailbreak without updating. operating system... Download Cydia Impactor you can in the repository BigBoss absolutely free.

After installing the tweak, you need to run the tweak and press the button " Delete all data unjailbreak device". Then confirm by pressing the button " Delete all».

Image: iostipsandtricks.biz

This method is so simple that using it, the iPhone owner can reset the jailbreak even on the way to the store.

Remove jailbreak via Cydia Impactor will only work on devices with iOS 8 and 9.

How to return an iPhone purchased from an Apple Official Online Store

Apple grants a preferential money-back right to customers who purchased gadgets through the company's official online store. If a smartphone purchased withwww.apple.com , did not like it, it can be returned within 2 weeks from the date of delivery without quality control. A detailed description of the return policy is provided. In short, the buyer should proceed as follows:

Step 1... Dial toll free number 8-800-333-51-73. This is the Apple Store Customer Service number.

Step 2. Tell the operator the following data:

• Order number.
• Cell phone number.
• The address where you can pick up your iPhone.
• Time suitable for communicating with the courier.

In response, the operator will provide the RMA number required to authorize the return.

Step 3. The RMA number should be written legibly on the packaging of the gadget.

Then the buyer can only wait for the courier to call and pick up the goods. Money will be returned within 3-10 days from the date the product arrives at the Apple warehouse. Refunds will be made in the same way as the iPhone was purchased: for example, if the gadget was purchased with a card, the amount will be sent to the account number.

Refunds are only possible if the customer is able to hand over the smartphone in its original packaging, with a receipt and all accessories included.

Conclusion

No lawyer will give you a recommendation to take your iPhone to the salon and demand an immediate refund - such advice can only be found on the Internet. In 2016, even handing over a smartphone with a factory defect is extremely difficult - it is absolutely impossible to return the gadget to the store with the argument “did not like it”. If you are in doubt whether an "apple" gadget is right for you, place an order at the official Apple online store, which provides preferential return terms.

There are situations when a phone of such a well-known brand as an iPhone breaks down and there is such a problem as changing the IPhone under warranty to a new one. Questions of this kind often arise: is it possible to exchange it within the country or is it impossible? How to get money back for an iPhone under warranty?

The popularity of the iPhone is gaining momentum more and more, it has become an indispensable means of communication. Users appreciated its functionality, there are positive reviews. People are willing to pay a lot of money. Household appliances and electronics stores (for example, Eldorado, Euroset, MTS) offer a large selection of different iPhone models. The realization that this is not a cheap purchase makes people try to be more careful with the new phone. But anything can happen, I didn't like the color, the brand. Or if it turns out that an expensive purchase deteriorates, breaks down, there is uncertainty - to return, to repair it or not. Then how much will it cost in money?

How to change an iPhone under warranty for a new one? It is not always possible to keep track of your gadget so that nothing happens to it. For example, a child can take the phone to play - he decided to check how he swims in an aquarium with fish. The guy was walking down the street somewhere, talking on an iPhone, did not notice the steps and stumbled - the phone fell and crashed. Or six months after the purchase, the new iPhone began to dull a little - the charger does not "see", spontaneous shutdown and inclusion. Very unpleasant moments in life. A swarm of questions appears in my head - what to do, where to go? Buy a new phone or send it in for repair? Can you exchange? etc.

Buying a new iPhone instead of the old one is no longer affordable for many. If you give it back for repair, then there is also a catch here - you cannot buy original spare parts. And if you try to order from Chinese sites, it will only get worse. So we must try to pass it. How and where to return an iPhone under warranty? The correct solution would be to replace the iphone under warranty with a new one at a service center.

It is mistakenly believed that it is long and dreary. Literally - he came, gave the broken defective iPhone (if it is under warranty), handed over a new and whole one, of the same model, and even free of charge. You don’t have to give anything else with it - neither the headphones, nor the charger, nor the box. Yes, it's that simple, fast and economical. In Russia, this is all innovation; in Europe or the United States, it is already commonplace.

The main thing is not to run into scammers - unofficial suppliers can import phones. The risk is that the warranty, which is extended to all these iPhones, legally imported into Russia, does not apply. This means that there is no such simple algorithm, on the contrary, there will be more problems.

Also, don't forget that there are certain limitations. They are connected with the fact that not every broken phone can be returned.

If the following cases were the cause of the breakdown, then the iPhone cannot be replaced free of charge:

• the iPhone manufacturer is an American company;
• the iPhone has been misused;
• water has entered the device;
• the phone was stolen, any other accident;
• the serial number of the phone cannot be read;
• not repaired in a service center.

If there was a defect from the above, then, unfortunately, you can replace a working device only if you pay money.

Also, if the battery was faulty, the battery does not hold well; chips, dents in the case or any protective coatings are out of order - the iPhone is also not subject to warranty replacement.

Phone exchange term

When a breakdown is revealed, they rack their brains - the iPhone has broken under warranty, where to go? You do not need to go to the store to return it, where it was taken - it will take a lot of time, and it will also be wasted. It is necessary to immediately contact the service center - it is better to return the phone there. There they will make an exchange as soon as possible.

It's important to know:

1. After purchasing an iPhone, the warranty is 1 year, during which you can exchange for a working device for free.
2. After the iPhone has been returned free of charge under warranty, the replaced iPhone receives a warranty period for another 1 year.

Basically, the buyer has 2 years of warranty in stock. Phone exchange takes place in the shortest possible time. According to the law, this is 14 days, but for a service center this time is reduced by almost half - very quickly and efficiently.

There was a nuisance - your beloved iPhone broke down under warranty, what should you do?

Replacement of a non-working iPhone under warranty with a new one can be carried out:

• during the warranty period free of charge;
• during the warranty it is paid;

Free replacement is carried out on condition that the phone has only a manufacturing defect (pixels have moved away, the front camera has shifted, or a chip on the glass). If it was the fault of the owner of the phone, then you will have to replace it and pay a little extra for this replacement from your own wallet. The amount is not very large, so you can use this service.

For example, Katerina has an iPhone 7 plus. He broke a little - the screen is in the "cobweb". It is possible to fix it here. The iphone 7 plus glass is replaced under warranty for a new one, having paid for the repair.

In general, they can refuse to replace them only if the phone is completely broken (the body is bent, the display is completely disfigured). They will also refuse to replace it if the iPhone has foreign "insides", not "iPhone" ones.

All actions associated with exchanging a phone for another are slightly different, depending on:

1. An iPhone of proper quality, no manufacturing defects.
2. The iPhone is of poor quality, with defects (not caused by the buyer's fault).

In both cases, there will be no recalculation - changing the color of a phone of exactly the same brand does not change its cost. It may happen that the seller does not have the exact same brand, but there are other iPhones, the cost of which is different. Here you will have to recalculate the cost, or the buyer has the right to refuse to buy another phone. The seller will return the money paid.

But sometimes there are cases when a person bought an iPhone for 30 thousand rubles, and later, when he came to change it, the price changed either upward or downward. That is, the price changes for the same smartphone.

In the case of a markdown, the buyer exchanges his old iphone for a new one, and the seller must return the money that makes this difference in price. If the phone cost 30 thousand rubles, for this amount it was bought, and became 25 thousand, the seller gives new smartphone and 5,000 on top.

If the price has risen, then the actions are exactly the same, but from the side of the buyer. The phone cost 23 thousand rubles at the time of purchase, when the buyer came to exchange it, it began to cost 25 thousand rubles. The buyer pays extra for the missing 2 thousand rubles.

When returning an iPhone, the buyer must, in addition to the phone itself, grab the documents:

• your passport;
• purchase receipts (if any).

If receipts or other documents confirming the purchase of a smartphone have not been saved, then according to the Government Decree "On the rules for the sale of certain types of goods", the buyer can refer to witnesses. If there are none, then you can ask to show video from CCTV cameras - this will also be evidence.

In addition to the passport and receipts, you must provide a warranty card if the smartphone under warranty was of inadequate quality.

If the phone was purchased from an online store

More and more people use Internet services. And the purchase of various things, from the smallest and insignificant, to large and complex in their own technical specifications, becomes commonplace.

The phone was bought on the Internet online, but due to the fact that the buyer was not satisfied with something in it, there is a need to return it. Provided that it works properly, there are no defects, then you can refer to the decree of the Government of the Russian Federation "On approval of the Rules for the sale of goods by remote means."

According to this law:

1. The buyer has the right to refuse any product (except for individual orders), i.e. return the phone at any time before handing it over to the buyer.
2. If the phone has already been transferred, then this can be done within 7 days.
3. The iPhone can be returned if its presentation has been preserved, the box has not been thrown away, all documents are in place, and the receipt of payment for the goods has been preserved.

Given these provisions, do it right, then returning the iPhone will be a hassle-free process.

How to exchange your iPhone under warranty for a new one? Sometimes you have to deal with such sellers to whom you cannot prove anything - they stubbornly do not want to do anything. It becomes very problematic to come to the store and exchange the phone for another. Be that as it may, the seller will still have to take the phone. Either exchange it for another color if it is completely serviceable, or for subsequent verification if it is defective.

The check must be done in order to find out if the human factor is to blame, or is it a malfunction when the phone was assembled at the factory. This check is called examination.

It should be borne in mind that:

• the seller is required by law to accept the phone;
• the buyer has the right to attend the examination;
• in case of disagreement with the results, the buyer has the right to write a claim.

The test results can either be positive, that is, there is a manufacturing defect and the seller must exchange the phone. If the answer is no, then the buyer will have to pay for the repair of their smartphone from their own money.

But for some reason, the seller may not agree with the verification results. He does not believe the person that the phone has manufacturing defects. In this case, he can send the phone for additional examination.

If the seller's doubts are confirmed, then the buyer will have to pay money for the additional examination. Plus, you also have to pay for storing the phone with this seller.

Does the seller refuse to exchange the iPhone even after verification? You can write a claim to the name of the store director. Write, sign, make a copy. The original remains in the hands of the seller, and ask him to sign on the copy.

If the seller does not agree to sign, then you can cheat - send this statement via Mail (by registered mail). In any case, the store employees will have to sign for the delivery, thereby confirming the validity of the claim.

One of the means to restore justice is to go to court. Because the sellers in the store may begin to refer to the fact that during the diagnostics no breakdowns were detected and the buyer is blatantly lying.

So it's time to go to court to complain about the actions of the store. Your best bet is to hire a good lawyer to do this. Then the store will definitely be obliged to issue another iPhone, instead of the old one.

If the seller does not agree to return money for a phone that has expired or has not been installed

In a situation when a defect appears in the phone, moreover, of a production nature, and the warranty for it has ended, it seems that nothing can be done.

But in fact, you need to act as follows:

1. An examination is carried out at the expense of the buyer, because the warranty has already expired, the buyer will have to prove that the malfunction in the phone is not his fault.
2. If the seller, in case of confirmation of a manufacturing defect, refuses to replace - write a claim, then, if it does not help, file a claim with the court.

The procedure is exactly the same as when replacing the phone under warranty. If the smartphone's warranty has not been established, then it is established by law - it is 2 years.

Few Russian citizens can afford such an expensive toy as an iPhone. But people with good income do not intend to throw money down the drain. If an expensive phone turns out to be of poor quality (and this happens), they are determined to either replace the device, or return the funds paid for the device.

Even more sad is the situation when poor buyers, wanting to have a status item, apply for a loan, after which it turns out that the phone does not work. Therefore, instructions on how to change a broken iPhone under warranty for a new device or get money back will be useful to readers with different income levels.

Until April 2017, owners of a non-working iPhone had two alternatives for warranty. By contacting a service center, they could:

• demand a refund for the device that has broken down;
• get a new mobile phone instead of a non-working gadget.

In the second option, obtaining new iPhone was conditional. The manufacturer of iPhones on the official Russian-language website honestly warned buyers that a low-quality device would be exchanged for a “functionally identical” product for warranty. The company did not give promises that it had not been used by anyone before. In particular, parts of other returned phones may have been used during the warranty repair. About, .

The situation has changed since spring. The elite mobile phone can now be repaired, since Apple began to supply original parts to Russia. Now the buyer who needs a fashionable device, and not money, has the right to choose which requirement to contact the service center - about replacement or repair. Owners of out-of-order iPhone 5, 6, warn that now in the centers they are more willing to be repaired than changed.

What to do if your iPhone is broken

Before deciding where to carry the iPhone, the buyer needs to decide what to do. The owner of a non-working mobile phone must clearly understand what he wants to achieve from the seller or manufacturer:

• return of the amount of money in exchange for the phone;
• replacing a defective iphone with a new, working gadget;
• device repair.

The claim for a refund for the iPhone should be presented to whom they were paid to, that is, the seller. With a request to replace or repair the device, you must contact the service center. Its employees also have similar phones for replacement, and genuine, non-counterfeit parts that allow expensive equipment to be repaired.

Experienced iPhone users advise: if the phone breaks down, it is more profitable for its owner to contact not authorized service centers, but directly to Apple support. This gives the buyer a number of advantages:

1. The department's specialists have the ability to test a non-working phone remotely. Sometimes, already at this stage, the problem of its functioning is solved.
2. The iPhone owner will be offered to make repairs on his own by sending a new part (instead of the "deceased" one).
3. Should the phone require replacement or major repairs, shipping and packing materials will be paid by the corporation. The buyer will only need to call the courier.

When a free replacement is denied

Free iPhone replacement is provided under warranty only. You can make sure that it is still valid on the manufacturer's official website by entering the serial number of the device. Depending on the type of device purchased, the warranty period ranges from 1 to 3 years. Without a guarantee, even small operations (for example, replacing the iPhone 7 plus glass) at no cost will become impossible.

However, there are a number of circumstances in which it makes no sense to hand over the iPhone under warranty, since the buyer will be denied free service, including the provision of a new device. This will happen in the following cases:

• the serial number is not saved or damaged on the product;
• you hand over the stolen phone to the service center (even if the new owner has nothing to do with the theft);
• damage to the device occurred due to improper operation of the gadget or the installation of unlicensed software;
• the phone was out of order as a result of natural disasters: floods, earthquakes, fire;
• traces of moisture were found in the device;
• you applied for a replacement after trying to get your mobile phone repaired outside of a service center.

Before handing in a replacement iPhone, you need to check if it is certified this device on Russian territory. Without this, the apparatus is not changed or repaired. If the phone has external defects (scratches, stains), the replacement will also be refused.

Commencement and extension of the warranty period

The warranty for most of Apple's products starts from the date of purchase. But for iPhones, an exception has been made: the beginning of the warranty period is the moment the gadget is activated.

If the defective device was replaced with a new one, then from the moment of its receipt, the warranty period begins to flow again. That is, the buyer has at least another year to make sure that this time he has purchased high-quality equipment.

How to get money back without a check

The buyer who is under warranty has the right to return the iPhone to the seller. In this case, the store is obliged to settle with the consumer, returning him the full cost of the phone. If the return does not take place on the day of purchase, the citizen will have to write an application and present a civil passport (if requested by the store employee).

Periodically conflict situations arise because the buyer does not have a receipt. Without it, stores often refuse to accept expensive phones back. This position of employees is unauthorized for several reasons:

• the store maintains detailed documentation regarding the goods sold, and has the ability to check whether it really sold a substandard iPhone;
• consumer law permits the return of goods without a receipt (arts. 18 and 25).

Returning the iPhone without a receipt, a citizen has the right to prove the fact of purchase by testimony. They are enough to start the procedure for exchanging goods for money. However, the buyer should not expect that the amount paid for the iPhone will be returned to him on the same day. Most likely, the seller will send the device for examination to make sure that the malfunction was not the owner's fault.

A significant plus of replacing the iPhone is that the buyer receives a new device with a zeroed warranty period. However, service centers have strict requirements for the phones returned. The buyer will not be able to return either the "gray" or the stolen equipment. But if the purchase was transparent, and the breakdown was not the owner's fault, the consumer has a high chance of getting a working gadget in return.

"Ignorance of the law is not an excuse"- everyone has heard this saying, but only a few have learned to use it. And the flip side of expression is rights, about which we know even less.

A simple example - Russian iPhones have a two-year warranty instead of one. Surprise, but this is a fact. And his need to use.

Two-year warranty - a whim of our lawmakers

Apple provides a one-year warranty for the iPhone. This is the manufacturer's standard commitment period, which it proposes to extend with a three-year AppleCare. This is indicated on the box of the smartphone, the official website of the company, and so on.

But Russian legislation interferes with the matter. Article 19, paragraph 5 of the Law "On Protection of Consumer Rights" reports:

In cases where the warranty period provided for by the contract is less than two years and the defects of the goods are discovered by the consumer after the expiration of the guarantee period, but within two years, the consumer has the right to present the seller (manufacturer) the requirements provided for in Article 18 of this Law, if he proves that the defects of the goods have arisen before its transfer to the consumer or for reasons that have arisen up to this moment.

If you deal with the confusing turns of the text, Russian iPhones two years warranty instead of one. And it's not too early to rejoice.

Apple confirms compliance with Russian laws

A manufacturer that ignores the Russian market due to its low solvency in many areas, honors the country's legislation. Therefore, in the wilds of the official Apple website, there is a note about this.

The consumer has the right to free repair or replacement by the seller of goods that do not meet the conditions of sale, as well as to a discount or refund of payment by the seller. These rights are valid for two years from the date of delivery of the goods.

In accordance with the Law of the Russian Federation "On Protection of Consumer Rights", if a product is defective or does not meet the terms of sale, the consumer can at his option: (a) repair it free of charge; (b) replace free of charge; (c) request a price reduction; or (d) withdraw from the contract and return the product at full refund. These rights are valid for two years from the date of delivery of the goods. The consumer can make a claim to the seller or an authorized representative of the seller or manufacturer, although the latter does not have the authority to reduce the price. If the product has a fatal defect, the consumer may request free replacement or to withdraw from the contract by returning the product in exchange for a refund of its full value to the importer of the goods in Russia.

In accordance with the Law of the Russian Federation "On Protection of Consumer Rights", the burden of providing evidence of the failure or non-compliance of the goods with the terms of sale, as a rule, lies with the consumer.

Only the last paragraph confuses me here. But I'm more concerned not with the theoretical, but with practical side question.

In real life, this can and should be used.

We have verified that Apple is complying with Russian laws even before we start working on this post.

Across social networks Two months ago, our reader Nikolai M. contacted me, who shared a story about a free replacement of a smartphone after a problem with a speaker a year and a half after purchase. A couple of days ago, Nikita T. reported this in the same way - he had problems with the iPhone screen.

And after calling the official Apple service centers and communicating with hotline company, the question was put on the shelves.

Apple technology really are obliged to serve two years warranty. But the second is taken over not by the manufacturer himself, but by the seller and service centers. This is evidenced by the plate from the company's website.

It is a pity, in this case we are talking only about the phones that were bought officially - the gray market does not count. Please.